How is my information protected?
All of StockSwap's confidential information is safeguarded. This ensures the security of any and all private information provided by the website. We encrypt all our private customer information, available to our staff only when pertinent.
What makes me eligible to enter contests?
You must be at least 18 years of age to open an account, participate in contests, or win prizes offered by StockSwap. In jurisdictions, territories, and locations where the minimum age for use of StockSwap is greater than 18 years old, you must meet the age requirement in your local jurisdiction or territory.
What makes me eligible to receive prizes and withdraw money?
All StockSwap users are subject to an automated identity verification process when they first attempt to deposit funds. To be eligible to enter any contest or receive any prize, StockSwap users may be required to provide additional documentation and/or information to verify their identity and prove that all eligibility requirements are met. In the event of a dispute as to the identity or eligibility of a user, StockSwap will, in its sole and absolute discretion, utilize certain information collected by StockSwap to assist in verifying the identity and/or eligibility of such user. StockSwap can require its users to produce a copy of their driver’s license, bank cards, utility bills, or passports.
Can I register more than one account?
StockSwap prohibits users from opening up more than one account, in order to ensure fair play and uphold the integrity of our contests. If for some reason you forget your password or username please contact us and an agent will be happy to assist you with retrieving that information. Please note: if the same individual sets up multiple accounts, StockSwap will deactivate all accounts except one, and any potential winnings may not be honored from all accounts. Any accounts that are set up illegitimately will be deactivated and winnings will not be honored.
Can I share my account with another person?
We strongly suggest that no other person has access to your account information. All activity in your account is your responsibility and only the account holder is authorized to operate an associated StockSwap account. Only the account holder may contact us regarding an account and only the account holder may register personal debit cards or gift cards for their StockSwap account.
Can I use a form of payment belonging to someone else in order to deposit into my account?
StockSwap does not allow account holders to use any form of payment belonging to other individuals to fund their account. The name registered with any StockSwap account must match the name on the form of payment at the time of deposit or winnings will be considered invalid and the account may be closed. For example, an account holder may not use someone else’s debit card on their StockSwap account.
Can I permanently close my account at any time for any reason?
Yes, should you decide to close your account at any time for any reason, please press "Delete Account" in the settings page on the mobile app. We’ll be able to assist you in closing your account over email.
If my account is closed how do I receive the money in it?
You must request a withdrawal in the app to receive the money in your account
If StockSwap determines that a user has engaged in fraudulent or improper activity ( IE: the use of a VPN, proxy or other service that masks the geographical coordinates of a user’s real location) we reserve the right to immediately terminate or deny a user access to their account. Thereafter, StockSwap will refund all deposits back via the user’s original payment method, and any winnings shall be forfeited. Forfeited winnings from banned accounts shall be returned to StockSwap Holdings Inc.
What should I do if my account has been misallocated, compromised or otherwise mishandled?
If you believe your account has been misallocated, compromised or mishandled please contact email@example.com for assistance. Please provide all pertinent information related to your claim and a dedicated member of our Customer Service team will respond within 24 hours. If your query cannot be resolved to your satisfaction by a Customer Service Representative, you may request to have your query escalated to a Customer Service Supervisor.